Refund policy

Refund & Return Policy

At Ohaiyoo!, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Return Window

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in the same condition as received.

  • Include all original tags and packaging.

  • Be accompanied by the receipt or proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, contact our support team through any of the following:

  • Email: support@ohaiyoo.in

  • WhatsApp (Messages Only): +91 9111558046 (This number is for WhatsApp messages only and does not accept phone calls.)

Once your return request is approved, we'll provide instructions on how and where to send your package.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged item,

  • A defective product, or

  • The wrong item,

please contact us immediately via email or WhatsApp with your order details and clear photos of the issue. We'll review the case and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products.

  • Sale or clearance items.

  • Gift cards.

  • Personal care products.

  • Perishable goods.

  • Hazardous materials, flammable liquids, or gases.

If you're unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

If you'd like a different item, the quickest option is to return the eligible product and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.

  • Refunds are generally processed within 10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

About Ohaiyoo!

Ohaiyoo! is an online jewelry store based in Indore, Madhya Pradesh, India, offering stylish earrings, necklaces, and other fashion jewelry.

  • We currently ship across India.

  • Orders within Indore are typically delivered within 24–48 hours.

  • Delivery timelines for other locations may vary depending on the courier service and destination.